Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Unauthorized charge in our bank account


Why do I see a charge of $10.99 for Showtime in our bank account when I cancelled the "1 month free trial" before the end of the trial period?! I demand that you credit us back the FULL AMOUNT IMMEDIATELY!!! Looking forward to hear from your office!!!

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Community Moderator
Community Moderator

Re: Unauthorized charge in our bank account


Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,

Kariza D.
Roku Forum Moderator
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