Account, payments & subscriptions

[Dcollins6]

I have been charged $86 for a 7 day free trial from FUBO. I have never signed up for this. I can’t get in contact with anyone from FUBO or Roku. I canceled my subscription an hour after signing up for the FREE TRIAL after realizing I was charged $86. They are still trying to make me keep the subscription until Oct 31! I don’t want it! Anybody else had this issue? This is stealing. I am putting a dispute in with my bank. 

[RokuDanny-R · Accepted solution]

@Dcollins6 

Thanks for the post.

We highly recommend reviewing the terms for any trial, prior to signing up. In addition, we would recommend setting up a PIN for your Roku account to avoid any future unwanted purchases. You can find more information about a Roku PIN here: How do I create or update the PIN for my Roku account?

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[Peace2]

Me too

[Itsthatguy994]

I literally just got an email today saying that I signed up to a free trial of it and will be charged $65 in 7 days. I have literally never signed up for it not even by accident. They signed me up themselves. Not to mention I am currently being charged $5.99 a month for "Roku for Hulu" but I don't have Hulu at all. Another thing I've never signed up for but they automatically charge me for it. I did however sign up for HBO Max through Roku but couldn't use it. I tried for two weeks to play anything on HBO but nothing would play because apparently I don't have a subscription even though I paid for it and it is on my bank statement. Definitely will be filing a dispute with my bank and will be blocking all further charges from Roku as fraudulent charges and theft. It is absolutely ridiculous to find out that this company is trying to subscribe and charge me for things I never once signed up for or even looked at. 

[Susanluther73]

I got a $85 charge for disney+ and dont have disney + account threw ruku....how can I get it fixed and money teturned?

[RokuDanny-R]

@Itsthatguy994 @Susanluther73

Thanks for the posts.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[Susanluther73]

I did that and cannot get a person...I have put in the information 3 x and it still want take it...how about a dam human being call me....i have been trying to get this fix for 2 days now to no avail

[Madison_218]

I have been charged for Fubo for the past 4 months without my knowledge or approval. I called my bank and cancelled my card. I don't have the service on my TV yet they have my card information. They don't have an account linked to my personal information yet they are taking payments?? This is fraud and Roku customer service says they're only able to pay me back for the past 2 months. I don't understand how I can be being charged for a subscription I never signed up for or used. We only use Amazon Prime and Netflix. I have screenshots and proof. My bank states they are doing an investigation and they've heard of Fubo taking unauthorized payments but I am so stressed out. Why does Roku have a separate tab on their app for "Do not sell my personal information"???? Was my personal information (bank info) sold to Fubo??

[RokuKariza-D]

Hi @Madison_218

We're sorry to hear about the issue you're experiencing.

It looks like you were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

Thank you for your understanding.

All the best,
Kariza