Account, payments & subscriptions

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samantha123
Level 7

Unauthorized Charges 1/24

I have been charged every month and now today I was just charged $99.99 and did not authorize it and you can’t speak to anyone. How do you get it fixed!!!!!!

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1 REPLY 1
RokuKarla
Roku Employee
Roku Employee

Re: Unauthorized Charges 1/24

Hello @samantha123

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!


Regards,
Karla

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