Account, payments & subscriptions

[luigioni12]

Unauthorize charge - i have unauthorized charge i need a refund

[RokuLianna · Accepted solution]

Hi @luigioni12

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

[luigioni12]

thanks! You're the best

[ebrassworks]

There is no unauthorized charge  I need to change my debit card  HOW DO I DO THAT OR GET HELP WITHOUT HAVING 46 DOLLARS AND SOME CHANGE ADDED BECAUSE ALL THAT HAS HAPPENED TO MY ACCOUNT IS NOT MY FAULT  I AM STILL LOCKED OUT OF BRITBOX 

[RokuLianna]

Hi @ebrassworks

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

[Lolalola]

Support.roku.com..i have Unauthorized charge for this app

Please refund m cancel. As i have never ordered this app

[RokuNimfa-C]

Hi @Lolalola, 

Thanks for reaching out to the Roku Community. 

Have you tried reaching out to our Billing team support? As we are unable to assist in the Roku Online Community with most billing concerns, but the folks in customer support will be able to help you by phone or by live chat at http://support.roku.com/contactus. 

If you have any further questions or concerns, please don't hesitate to reach out.


Regards, 
Nimfa

[KayHughes]

My name is Rhonda Kay Hughes / Disney plus had been coming out of my account for several months now I already have this app through Hulu so I have been paying twice. Please call me [personal information removed]

one more question my Hulu payment comes out this Tues 5/16 I need thus moved to
Thursday 5/18 PLEASE!!

[RokuNimfa-C]

Hi @KayHughes, 

Thanks for reaching out to the Roku Community. 

We're sorry to hear about the unrecognized charge on your account. For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

Additionally, you can add a Roku PIN (personal identification number) it is a four-digit code that allows you to authorize who can make purchases and add channels on your Roku streaming device. To learn more visit here: How to create, reset, find, or delete your PIN for your Roku account

Thank you for understanding and let us know if there's anything else we can help you with. 


Regards, 
Nimfa