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Unable to reach out to Chat Support

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Where is the costumer service number?? Chat does not work no matter how many times I try. I've got bogus charges that I need fixed. This is straight theft. I've been trying for well over a month and it's getting real close to finding legal representation time.

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RokuERey
Community Moderator
Community Moderator

Re: Where is Customer Service????

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Hey @CB2018ukor,

Greetings from the Roku Community!

We see that you're trying to make some updates to your account. For better assistance, we've got you covered by our account and billing team.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments, and subscriptions," and they are the best ones to help you out with that matter.
I hope this helps you out.

Thanks,
Rey

ERey.
Roku Community Moderator

View solution in original post

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11 REPLIES 11
Strega2
Roku Guru

Re: Where is Customer Service????

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When I go through their contact us form, it gets to a point where you get to select phone, chat, or email.  So, if chat isn’t working, try one of the others?  (In fact when I go through, it always recommends the phone option.)  Of course, if you’re running a content blocker, you could be blocking their chat scripts from loading which makes the whole thing hang up.  (They really should fix that!)  In any case, I PM’d you the phone number that comes up. 

Banned but back. Because why not?
Leighac
Newbie

Re: Where is Customer Service????

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Would you be kind enough to forward that number to me too??

or maybe post it on here so everyone is able to get real answers 🤷‍♀️

 

please and thank you 🙏 

Strega2
Roku Guru

Re: Where is Customer Service????

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OK - done.  When it has been posted before, they deleted it.

Roku is apparently very fond of their contact page and doesn't want anyone to miss it!  😀

Banned but back. Because why not?
Marty7
Reel Rookie

Re: Where is Customer Service????

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Where is this? I have been looking for chat, email, or phone for two hours and I have nothing.

 

I did, and do not, see any 'select phone, chat, or email' option(s).

 

The let's get in touch page has been attempting to load for 45 minutes.

 

This is not how customer service should be run. Ridiculous.

RokuJohnB
Community Moderator
Community Moderator

Re: Where is Customer Service????

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Hi @Marty7,

Warm greetings from the Roku Community!

We apologize for the inconvenience, and this is not what we aim for. We will be more than happy to assist you further. Could you elaborate more about the issue that you had?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                              John

John
Roku Community Moderator
CB2018ukor
Newbie

Re: Where is Customer Service????

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I have had the same issue.  i want to update the street / shipping address on my account to the address i've lived at FOR 7 YEARS. I cannot change the charge card to update because the address is wrong.

 

Chad B.

email address is @Live.com

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RokuERey
Community Moderator
Community Moderator

Re: Where is Customer Service????

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Hey @CB2018ukor,

Greetings from the Roku Community!

We see that you're trying to make some updates to your account. For better assistance, we've got you covered by our account and billing team.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments, and subscriptions," and they are the best ones to help you out with that matter.
I hope this helps you out.

Thanks,
Rey

ERey.
Roku Community Moderator
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Whitcnote
Newbie

Re: Unable to reach out to Chat Support

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Chat support 

Dfresh567
Roku Guru

Re: Unable to reach out to Chat Support

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@Whitcnote @Ihateusernames2 @CB2018ukor @RokuERey 

it’s unfortunate you’ve had bad experiences. I’ve had to reach out to customer support over the years two or three times and have found the Experience to have been, always super easy, and they’ve always been able to quickly rectify every issue using the online chat feature. When I see these messages, I’m always perplexed on why Others experiences are so different than mine have been. Either way, I hope everything works out for you and everyone that ever had problems In the past

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