Account, payments & subscriptions

[bengineer]

HI, I got an email from Roku offering an Express for a discounted price, went through the whole process of ordering and get an order number, but then get an email saying "contact support" or order again.  I tried to order again without success, and contacting support is a bust and it looks like I'm not the only one.

Can anyone help here?  Is this ad for real?

Ben

[RokuMary-F]

Hi @bengineer,

Thanks for posting in the Roku Community!

We're sorry if it caused any difficulties. A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

We appreciate your patience for the time being.
 

Best regards,
Mary

[manny41523]

I'm having the same issue, but with the stick 4K.

[RokuMary-F · Accepted solution]

Hi @manny41523,

Thanks for your first post in the Roku Community!

We appreciate your effort to reach us and we apologized for any inconvenience this has caused.

If I'm understanding correctly, you are having difficulties in claiming for discount, is that correct?

We recommend visiting and login into your Roku account at Roku player deals and special offers | Roku for exclusive offers and promotions.

If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus

Please don't hesitate to let us know if you have any questions or additional feedback.


Best regards,
Mary