Roku Community

siamhie · ‎07-30-2021

Why is that?

https://www.roku.com/products/roku-ultra

randatlas · ‎08-01-2021

Hey all,

It appears that Roku fixed the problem, at least for the Ultra. They must have done this during the night or earlier this morning. (I'm in the Eastern time zone.) The Ultra price is $79.99 when added to the shopping cart. I did not check the prices of any of the other Roku devices such as the Soundbar that I think at least two other people here were interested in.

Additionally, it appears that the deal on the Ultra ends 8/7:

"Offer ends 8/7/21. Available at participating retailers. While supplies last. Limit 3."

I hope this helps.

View solution in original post

C_I · ‎07-30-2021

@siamhie wrote:
Why is that?

https://www.roku.com/products/roku-ultra
Probably because shipping is included as is sales tax

renojim · ‎07-30-2021

Something screwy is going on. I see the same thing. Add it to your cart and it's suddenly $99.99 when you look at your cart. I went through the process logged into my Roku account and not and it didn't make any difference. @RokuDanny-R or one of the other moderators will have to look into it.

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siamhie · ‎07-30-2021

I live in Oregon and we don't have a sales tax, including purchases made on the internet. I have bought items from various venders over the years and have never been charged a sales tax and I can't believe the Roku store would charge $20 for shipping.

bwroberts · ‎07-30-2021

I have the same problem. Would like to purchase but it wants $20 more than advertised. And ths is not a shipping or tax issue. It's a problem with the price not reflecting correctly.

VistaGreen · ‎07-30-2021

Yes, I just tried to buy a Roku Ultra, advertised on Roku's website for $79.00, clicked to order then went to the Checkout and noticed the price is $99.00, The advertisement says you'll save $20.00, but that's not happening for some odd reason. I'll keep watching my AppleTV device for the time being.

DBDukes · ‎07-30-2021

Yep. It's showing $20 off, for $79.99

But when you go to purchase, it's regular price, $99.99

Maybe Roku will weigh in on this? @RokuDanny-R @RokuMary-F @RokuKariza-D

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

msglab · ‎07-31-2021

Same thing here. Shipping should be a separate line item anyway, so that ain't

MaciekS · ‎07-31-2021

I did a little test and find that all products that have a very recent sale (including the 4800 and pro bar) don't reflect the price when checking out. However, old sale products do show discount. I suspect its error in coding. Hope they resolve it fast 🙂

Regards

joemilford08 · ‎07-31-2021

The same thing is happening to streambar pro... 149.00 then when you add it to cart and go to check out it goes up to 179.00 ??!?!?!?! I want to purchase but...I want price listed as the sale price

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Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?