Account, payments & subscriptions

[bcoon14]

I had ordered UFC 257 & then for the entire card of fights it said I could not view in specific country. I had contacted ESPN+ about the issues that persisted & was told to contact roku because they saw the purchase was made through there app & they should issue the refund to my account because they knew they had problems on there end. I have contacted customer support through website & email and have yet to receive an answer to if my money for a PPV that I couldn't view will be refunded. Is there a contact number that could be called or what is the best way for me to resolve this issue. 

[Leonardannette4]

Money was taken from my account I did not approve of can you cancel the account and send my money back to my account my name is Annette Leonard 

[Leonardannette4]

64.99 was taken from my account I d oil d not approve for it to be taken please send my money back to my account

[RokuMary-F]

Hi @bcoon14

We appreciate your contact. I've escalated your ticket with our billing team and you should be hearing from them shortly.

Thanks,

Mary

[RokuDanny-R]

@Leonardannette4

Thanks for the post.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

[Billerica1]

I need a refund for UFC fight 257 I never got it William Theriault 

[bcoon14]

Danny R, Not to be rude but I'm starting to get the sense that you just have standard reply for everyone you interact with on here.  But if by chance you are a real person & not a bot I'd suggest you reading the persons post before commenting that, because I clearly stated that I tried all those options. Now above your comment is on from an actual Roku employee and Mary (from roku) actually did something to help the issue not just comment the same exact thing on every post.

Good day, Brogan