Roku does not build and sell the TVs. You'll have to contact the TV manufacturer for assistance with any hardware issue. In your case, that's TCL. Assuming you are in the US, this is their support web site: https://support.tcl.com/us
Dan
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee, just another user.
