Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.

1 Solution

Accepted Solutions

Hi @bonniehopemaste,

Thank you for reaching out!

We're here to help you with your question about changing the payment dates for your streaming app subscription.

We can't manually change your billing cycle. If you want to pick a different billing date, you'll need to let your current subscription run out before renewing it. For example, if your billing date is the 15th and you'd like it to be the 20th instead, wait until April 15 for it to expire and then renew on April 20. That way, your next billing cycle will start on May 20.

Hope this helps.

Roku Community Team

Riamie D.
Roku Community Moderator

View solution in original post

1 REPLY 1

Hi @bonniehopemaste,

Thank you for reaching out!

We're here to help you with your question about changing the payment dates for your streaming app subscription.

We can't manually change your billing cycle. If you want to pick a different billing date, you'll need to let your current subscription run out before renewing it. For example, if your billing date is the 15th and you'd like it to be the 20th instead, wait until April 15 for it to expire and then renew on April 20. That way, your next billing cycle will start on May 20.

Hope this helps.

Roku Community Team

Riamie D.
Roku Community Moderator