Account, payments & subscriptions

[RokuMary-F]

Hi @leesa73,

Thanks for the inquiry.

When you go into the account settings of your Roku device through Settings > System > About, are you using the same email that is shown?
For more information about using updating and creating Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

Thanks,

Mary

[Rejoice]

I have same problem with resetting PIN number. It just won’t remember when I try to buy a channel

[RokuMary-F]

Hi @Rejoice,

Thanks for the inquiry.

We suggest checking your Roku account email address directly to your Roku device by going to Settings > System > About then please check this link to update or create a new Roku pin code: How do I create or update the PIN for my Roku account?

Thanks,

Mary