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Reel Rookie

Transaction Failure and still charged

I ordered the Davis/Romero fight on television.  Went through the prompts and after all that I received a “transaction failure”.  I couldn’t watch the fight. My bank was charged and I am trying to get my money back.  If I can’t get resolution, I will dispute transaction with my bank and stop payment.


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Community Streaming Expert

Re: Transaction Failure and still charged


That may be the best course of action.

However, it would be proper to submit a billing issue on the Contact page.

Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Retired Moderator

Re: Transaction Failure and still charged

Hey @Ray1957, being charged for content you were not able to watch sounds frustrating, but don't worry we are here to help! As @DBDukes mentioned, we do offer various customer support methods on our contact page but if you prefer you can reply to this post or send us a message directly and we would be happy to assist you!

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