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Ray1957
Reel Rookie
‎05-30-2022 12:14 PM

Transaction Failure and still charged

I ordered the Davis/Romero fight on television.  Went through the prompts and after all that I received a “transaction failure”.  I couldn’t watch the fight. My bank was charged and I am trying to get my money back.  If I can’t get resolution, I will dispute transaction with my bank and stop payment.

 

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2 REPLIES 2
DBDukes
Community Streaming Expert
‎05-30-2022 12:18 PM

Re: Transaction Failure and still charged

@Ray1957 

That may be the best course of action.

However, it would be proper to submit a billing issue on the Contact page.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Alex-Roku
Retired Moderator
‎05-30-2022 12:36 PM

Re: Transaction Failure and still charged

Hey @Ray1957, being charged for content you were not able to watch sounds frustrating, but don't worry we are here to help! As @DBDukes mentioned, we do offer various customer support methods on our contact page but if you prefer you can reply to this post or send us a message directly and we would be happy to assist you!

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