Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Emmab51
Reel Rookie
‎07-11-2022 03:40 PM

The weather widget was purchased

Jump to solution

My 1 yr old granddaughter got my remote and was able to purchase the weather widget how do I get my refund 

0 Kudos
1 Solution

Accepted Solutions
renojim
Community Streaming Expert
‎07-11-2022 10:02 PM

Re: The weather widget was purchased

Jump to solution

You can try to get the attention of @Hector-Roku or @Natan-Roku to see if they can help with a refund, but usually all purchases are final.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

5 REPLIES 5
Michelle3
Roku Guru
‎07-11-2022 04:52 PM

Re: The weather widget was purchased

Jump to solution

Huh?  I don’t even know what The Weather Widget is… I only know The Weather Channel.  

Looks like your only choice is to contact whatever company developed the app.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
Emmab51
Reel Rookie
‎07-11-2022 05:52 PM

Re: The weather widget was purchased

Jump to solution

It’s through the screensavers theme on roku no other app

0 Kudos
Strega
Roku Guru
‎07-11-2022 06:04 PM

Re: The weather widget was purchased

Jump to solution

I recommend you set a PIN on your account or this is bound to happen again.

https://support.roku.com/article/220128567

 

renojim
Community Streaming Expert
‎07-11-2022 10:02 PM

Re: The weather widget was purchased

Jump to solution

You can try to get the attention of @Hector-Roku or @Natan-Roku to see if they can help with a refund, but usually all purchases are final.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Hector-Roku
Retired Moderator
‎07-12-2022 08:24 AM

Re: The weather widget was purchased

Jump to solution

Hi @Emmab51, thank you so much for reaching out to us for help! We see that you accidentally purchased an application on Roku and are looking to receive a refund. To look further into this, we will be reaching out to you through direct message here on The Roku Community. This is to collect information from you and keep it safe. Keep an eye out in your inbox for a message from us, and please let us know if you have any trouble finding it.

Need Assistance?
Manage your subscriptions by logging into your Roku Account.