Account, payments & subscriptions

[RokuDanny-R]

@tending_g 

Thanks for the follow up. I'm sorry to hear about the experience—that's not what we aim for.

I have followed up with out Support team. They will reach out to your shortly.

Thanks,
Danny

[Auk-kath]

@tending_g 

Did you ever get this resolved? I am experiencing the same loop and difficulty finding a person to understand that the instructions lead me in a circle.  My product is well within the first year so I'm leaning towards the loop being purposeful at this point.

[TrooperDada326]

This thread is 2 years old by the way. If you go to the Roku support website you can chat, email or post on here

[Auk-kath]

@TrooperDada326  I saw the date, thank you. The support page does not allow for chat when filling out the form for my specific issue. It simply fails to proceed and reverts back.

[TrooperDada326]

You have 3 options. How are you using the chat page? Best to use a laptop running Google Chrome. But exactly what is the issue? Do you need to return the Roku? Can you elaborate. I own 5 Roku devices. 3 Streaming Stick+, 1 Ultra and 2 TCL Roku TV’s. None of then have any issues. The sticks and ultra are about 4 years old too