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yuvsaha123
Level 7

The Email update closed my account >

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Hello,

got the email about making sure roku emails matched. So I checked and they didn't match. I went into my forum profile, changed email to match my device, entered password and hit enter. I got a pop-up message that disappeared before I could fully read it, but I think the gist was I would have to take further action for my email change to take effect.
Well, I'm unable to log in using my old account. https://breakfasthoursofficial.com/chick-fil-a-lunch-hour
https://breakfasthoursofficial.com/carls-jr-breakfast-hours https://breakfasthoursofficial.com/subway-breakfast-hours I registered to post this and in spite of getting a message that my old account wasn't valid, I couldn't use my old username either because it told me it was already taken.
Any help?

thanks
Yuvsaha

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RokuDanny-R
Roku Employee
Roku Employee

Re: The Email update closed my account >

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@yuvsaha123

Thanks for the inquiry.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: The Email update closed my account >

Jump to solution

@yuvsaha123

Thanks for the inquiry.

For account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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