Account, payments & subscriptions

[racipc2]

I have a subscription to AMC+. It is billed monthly to my CC. I wish to change the payment but when I log on directly to AMC+, it tells me I can do this through Roku. When I log in to Roku account, it says I have no subscriptions? I cannot find a live agent to help address this issue anywhere in Roku? Suggestions?

[RokuRiamie-D]

Hi @racipc2,

If you want to change your payment method and can't see your subscription on the Roku account, we recommend you reach out to our Account and Subscription team through our Roku Support website and click on the Check Support option below.

Thanks,
Roku Community Team

[racipc2]

None of these options work, I wish to speak to a representative either via chat or telephone

[RokuRiamie-D]

@racipc2,

Please check your inbox as we have sent you a private message for further assistance.

Thank you!

Roku Community Team

[Tabb1]

i was double charged for this month

[RokuHaz-M · Accepted solution]

Hi @Tabb1 

Thanks for bringing this to us!

I understand you've been charged double for a subscription on your account. To have this investigated, it might be best to chat with one of our account and subscription experts. Here's the link to our support website.

Hope this helps!

Roku Community Team

[Luveladee]

I keep getting a message saying my payment method won’t go through 

[RokuTakashi]

Hi, @Luveladee 

Welcome!

I understand that you have a concern about your payment method.

You can refer to the support link provided by @RokuHaz-M's post above this thread.

Hope this will be addressed soon.

Thanks,
Roku Community Team