Account, payments & subscriptions

[McWilsons]

Got our roku tv, daughter subscribed to Crave tv, then decided it wasn't for her. I decided to subscribe to Crave, it shows on my roku account as being subscribed but when I login it says another account is associated with this email, problem is my daughter used her own email and not mine. I can sign in on the Crave channel but when I go to watch a show, the "subscribe" button comes up. Seriously frustrating. 

[RokuMary-F · Accepted solution]

Hi @McWilsons,

Thanks for letting us know about the issue that you are experiencing.

For more information about that channel's authentication and functionality, you'll want to contact CraveTV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

Thanks,

Mary

[Autoworld]

We just purchased the Roku 4K and attempting to setup with all of our existing subscriptions, etc.  We are finding a repetitive problem that requires we re-login to various subscriptions everytime we turn off or exit ROKU.  We have Xfinity, Bravo, Discovery+, HULU, etc. (some in different email address accounts, i;e, our son/daughters account, etc.)

We need to be able to access our subscriptions each time without having to constantly login to the various apps. 

Once we login or verify once, ROKU must have the capability of recognizing we are previously approved/authorized and allow the access. 

Please advise

[renojim]

@Autoworld, that's not how it's supposed to work.  They may ask you to reauthorize once in a while, but not every time.  You might want to try a factory reset or return it for replacement.  If you return it you'll want to factory reset it anyway, so you may as well see what happens if you do it.