Account, payments & subscriptions

[SoAnderSo]

I have recieved a charge for 98.89 for an  espn subscription. We never even watch this nor did anyone order it. How do I get refunded? Are there any HUMANS that take actual phone calls out there? I'm going to put a fraudulent claim on it through my bank and get it back but this is just wrong. I want roku to refund my money. Y'all a bunch of thieves. How you do that to people? 

[RokuMary-F · Accepted solution]

Thanks for reaching out, @SoAnderSo.

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary