Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Subscription Charge with no Subscription

I am being charged $22.98 a month. I reached out to support and they checked and said I had no subscriptions. I know I don't have subscriptions which is why I questioned it. They still will not issue me a refund. This is unethical. I showed them bank statements where it clearly show The ROKU channel charged me $22.98 and still no refund. The phone number next to the charge on my bank statement tells me to email support. Please HELP!!!!!

0 Kudos
Community Streaming Expert

Re: Subscription Charge with no Subscription

Dispute it with your credit card company.  My guess is that it's not really coming from Roku, but they should be able to tell you.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos