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edhop48
Newbie
‎09-20-2021 07:12 AM

Subscribed to a free trial of NFL and was charged after I cancelled before it ended.

I subscribed to a free trial of NFL and made sure to cancel before trial ended and my account was charged after cancelling the free trial. 

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2 REPLIES 2
DBDukes
Community Streaming Expert
‎09-20-2021 07:27 AM

Re: Subscribed to a free trial of NFL and was charged after I cancelled before it ended.

@edhop48 

I'm assuming you mean NFL Game Pass? If not, please clarify the service to which you subscribed.

Did you subscribe directly to NFL Game Pass from the NFL Website? Or did you subscribe through Roku Pay? There are different ways to work the issue depending on how you subscribed.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RokuKariza-D
Roku Guru
‎09-20-2021 02:54 PM

Re: Subscribed to a free trial of NFL and was charged after I cancelled before it ended.

Hey @edhop48

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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