Account, payments & subscriptions

[tradouzac]

ROKU took money out of my account for something I never ordered and wont refund me.

[Joelc]

Every month Tokugawa is charging me $7:99 for Roku Disney electronics but I never ask for that , I don’t even know what is these please stop doing that my name is Joel Cortez 

[RokuKariza-D · Accepted solution]

Hi @Joelc @tradouzac 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza