Account, payments & subscriptions

[LEO409]

I am a very unhappy customer. My device works fine. My frustration is with customer service and the offers I get from Roku . I keep getting offers for a free month of Starz and Showtime for a month. I was dumb enough to take them up on the offer the first time. It turned out to actually be 7 days. Good thing I kept the email. Bad thing was I didn’t realize it till I was on the hook for the second month. No help from customer service who wanted me to pay for another subscription to tech service! No thanks, I’ll eat the $45 and check it off to expensive lesson learned. Why am I posting this? I just got another email with the same offer! 

[renojim]

You did not contact Roku!  Roku has no paid tech service of any kind and no toll-free number of any kind.

[LEO409]

I did contact Roku. Ticket # 3517219. I didn’t call. I went to your website and talked to a customer service by live chat. The offers take me straight to your website.  After my original contact I’ve gotten the run around ever since, just like your email now.

[RokuDanny-R · Accepted solution]

@LEO409 

Thanks for the post.

As @renojim mentioned, Roku does not charge an activation fee or charge for support.

We highly recommend reviewing the terms for any trial, prior to signing up. 

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[KET]

I SO agree with you on the frustration with customer service. It is abysmal! For this reason I am sorry I ever bought a ROKU. I was a huge mistake. I am unable to take advantage of any 'special offers' that appear on the Home screen and I get absolutely NO support whatsoever when I call. I am ready to toss this device in the garbage!