Account, payments & subscriptions

[richardsongwend]

Ever time I sign in the response is always my email is not valid 

[RokuMary-F]

Hi @richardsongwend,

We appreciate you reaching out to the Roku community!

As a first step, could you try clearing your cookies or cache or reloading the web browser, or using a different browser to access my.roku.com? Do you have a computer you can access the website with? 

In addition, if you're still having trouble signing in to your Roku® account, you can regain access by requesting a password reset to the email associated with your Roku account.

For full information on this, you can take a look at this link: How to access your Roku account if you forgot your email address or password | Official Roku Support

If you need further assistance, feel free to contact Roku Support  

Please keep us posted.


Best regards,
Mary

[HDMIGuy]

Do you have a Roku device that is working?  If you do on that device go into settings, system, about.  The email listed on the device should work to sign into your Roku account.