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ewetherington
Newbie
‎05-23-2022 10:09 AM

Signed up for Starz for $0.99/ 2 months got charged full price?

Signed up for Starz and Epics for $.099 each for 2 months. Epics charged 0.99 like Promo said but Starz charged full price. WHY?

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4 REPLIES 4
Joseph-Roku
Retired Moderator
‎05-25-2022 10:32 AM

Re: Signed up for Starz for $0.99/ 2 months got charged full price?

Hi @ewetherington, we noticed your post about being charged full price during our current promotion. We're here to help.

We appreciate your interest in our promotional offer. However, only new subscribers are eligible for the 99-cent deal per premium subscription promotion.

We released an article on our blog page with more in-depth details on this promotion. Follow this link: https://www.roku.com/blog/streaming-day

If you believe that this charge was made in error, please let us know and we will reach out with a PM to confirm and gather details.
 

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dan1957man
Newbie
‎05-27-2022 10:02 PM

Re: Signed up for Starz for $0.99/ 2 months got charged full price?

I signed up for the 2 months for 99c deal for discovery+, Showtime, Starz, and Epix, and was also billed full price on all of them. They used to reject you if you were not a new subscriber and didn't qualify for the promotion, now they go and sign you up at full price if you're not eligible. You have no right to rip people off like that! How are we supposed to know if we haven't signed up for a channel before? There is way too much content out there, to keep track of everything you have/haven't subscribed to. This policy must be changed!

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Hector-Roku
Retired Moderator
‎05-28-2022 05:48 PM

Re: Signed up for Starz for $0.99/ 2 months got charged full price?

Hi @dan1957man, thank you for reaching out and letting us know about being charged full price for these channels. We're happy to help with this! If you are looking to check in the future if you have subscribed to a certain channel before, you can log in to my.roku.com. After logging in, you will see your subscription and purchase history, which will help confirm if you are a first-time subscriber. Or you can reach out to our support team and we can definitely confirm that for you. At this time, we will be reaching out to you through private message here on the Roku Community to gather more details and look to assist with these charges. Please keep a lookout for a message from us in your inbox. You can check this by selecting the mail icon at the top of your page, but if you have any problems, please let us know. 

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Karla4
Newbie
‎05-30-2022 05:52 AM

Re: Signed up for Starz for $0.99/ 2 months got charged full price?

We sign up for those also and it will not let me watch them on my other tv. I also have the up channel too. It says I have no account. But my email it the same on all tv. I should not have to pay to watch these on all my tv. So how do we get these fixed

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