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I purchased a Roku Premier for my mom and had it sent to her home directly in Nevada. Should have been delivered Friday February 15th but the tracking info states it has been unsuccessfully delivered in San Jose California! Address on order confirmation is correct. Not sure how it ended up in California! I cannot get a hold of anyone to fix this problem. HELP!
For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Thanks for the note. I'm sorry to hear about the experience—that's not what we aim for.
Can you please send me a private message with the Roku account email address that you placed the order with along with any order information that you can provide me with to locate your order. I will be able to assist you further from there.
For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Mine was shipped to my old address (recently moved) even though I manually entered my new one during checkout, and now it’s been delivered to my old address 60 miles away. Roku customer support has done nothing to help me, and now I might have to dispute this with my credit card company! Buyer beware.
Thank you for bringing this issue to our attention.
We have already followed up on this and discussed it with our team. We suggest continuing to work with them to resolve your issue as they will be the best ones to assist you moving forward.
Let us know if there's anything else we can help you with.
