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shanon
Newbie
‎09-06-2021 12:45 PM

Set up complete/screen says can’t reach e mail

Set up device is complete, it shows up in my account but TV screen says Roku can’t reach my e mail….even though I clicked link in my email to complete set up??? I have also restarted the Roku player and even did factory reset

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RokuKariza-D
Roku Guru
‎09-06-2021 01:21 PM

Re: Set up complete/screen says can’t reach e mail

Hello @shanon

Thanks for reaching out here in the Community!

Since you're getting ‘We can't seem to reach you by Email’ when trying to use the activation link, tap ‘Resend’ on your Roku device and another email will be sent. After a moment, look in your inbox for another message from Roku with a new activation link for you to try.

If still no luck, please reply here with the serial number/device ID of your Roku player/TV. It consists of 12 alphanumeric characters and can be located at the back of the device itself or on the box.

Keep us updated.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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