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Shannonde1
Newbie
‎12-28-2021 07:58 PM

Set Up of ROKU stick to new account

I bought a new streaming stick, got everything set up and went to add Sling. It asked me for a PIN. I went into my account to see about adding the new stream stick and i did not see a way to do that. I deactivated the one account and started a new one but it's not asking me for info for my new stick even tho I have it marked for no pin needed it's still asking me for a pin? 

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renojim
Community Streaming Expert
‎12-28-2021 08:36 PM

Re: Set Up of ROKU stick to new account

The only way to add a Roku device to a Roku account is to factory reset the Roku device.  If the email address that's displayed under Settings->System->About on the Roku device doesn't match the email address that you're using to log in at https://my.roku.com then you'll have to factory reset the Roku device to link it to that Roku account.

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makaiguy
Community Streaming Expert
‎12-28-2021 09:51 PM

Re: Set Up of ROKU stick to new account

@Shannonde1-

As for the PIN number, if it is Roku asking for the PIN you can log into your account at https://my.roku.com you can create or reset a PIN value. You can then choose when the PIN is to be required, such as before it will allow any subscription or purchase to be made on your account.

I don't use Sling but I've read Sling has its own PIN capabilities.  Try logging into your account there and see what you can find re their PIN.

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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