Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Scam call

Hi I am new to this device. As soon as I set up on TV I had a phone call saying they were customer support and that I needed to pay £79.99 for premium service or £49.99 for standard service.  They asked for the details on screen and my address.  I said I would do it on line and he said no, only they could set up my account.  I ended the call.  It was very convincing

0 Kudos
Roku Guru

Re: Scam call

When you say "I had a phone call" do you mean that you called them or they called you?  It sounds like the latter, which implies to me that you may have gone to a scam website and entered some personal information.  (Telephone number at least.) 

The typical form of these scams is a fake link website that tells you the link didn't work and you need to call them.  In any case, hopefully you didn't tell them anything.

0 Kudos