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Scam call wanting money, possible hacking. Live agent needed asap.

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I want a live person on live time (now) to report a scam and possible hack. Why doesn't Roku have chat or phone options? I have been texted and called by a scam. I have their number and such and also am afraid my apps have been hacked that i use on Roku yet i cant find a way to talk to a live agent on phone or even chat

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RokuDanny-R
Retired Moderator

Re: Scam call wanting money, possible hacking. Live agent needed asap.

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@omniblueeyes

Thanks for the post.

If you believe that you have interacted with a fraudulent website or fallen victim to an activation or technical support scam, please tell us about your experience, and if desired, request follow up from a Roku customer service agent.

For more information about how to prevent being a victim of fraudulent activity, visit our Support page here: How do I protect myself from activation and technical support scams?


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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4 REPLIES 4
RokuDanny-R
Retired Moderator

Re: Scam call wanting money, possible hacking. Live agent needed asap.

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@omniblueeyes

Thanks for the post.

If you believe that you have interacted with a fraudulent website or fallen victim to an activation or technical support scam, please tell us about your experience, and if desired, request follow up from a Roku customer service agent.

For more information about how to prevent being a victim of fraudulent activity, visit our Support page here: How do I protect myself from activation and technical support scams?


Thanks,
Danny

Danny R.
Roku Community Moderator
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twiz
Reel Rookie

Re: Scam call wanting money, possible hacking. Live agent needed asap.

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I've filled out and tried to submit the Roku fraud/scam form and the form was rejected both times.  It is a click on the Roku "Home" screen that was intercepted. Here I will try to paste in what I tried to submit.  Maybe they will see it.

 

Scam complaint details

* Did you interact with a representative from the fraudulent company?

Yes

* Did they claim to be from or employed by Roku?​

No

* Did they claim to be a partner of Roku or associated with Roku in any way?

No

* Did they use hostile language?​

No

* Did they access your computer remotely?​

No

Did you provide your email address to the fraudulent company?

Yes

Did you pay for services?

Yes

* Payment method used​

Credit Card

* Fraudulent company name (as it appears on your credit card statement)​

Modential Designing LLC

* Payment amount

$110.99

Please describe your experience​

Installing my new Ultra, I was launching my streaming subscriptions and signing back on to those that challenged due to a new device. When I clicked Amazon and responded to its challenge by entering the code, I got a message to call their support center to continue. A gentleman with an ?Indian? accent answered, representing himself as an Amazon Prime representative, he "verified my account by asking my e-mail, walked me through several procedures to unlock my account (??) and asked payment for Prime for three years for $110,00. Never occurred to me that I wasn't talking to Amazon.

* Did you report this to law enforcement

No

Fraudulent company details​

Fraudulent company name​

Modential Designing

Fraudulent representative name​

Mike Wilson

How did you discover the fraudulent company?​

Other

* Please describe how you came into contact with Fraudulent company

Encountered during Roku Ultra installation. They somehow intercepted Amazon's challenge when I first clicked Amazon's tile.

* Date of fraudulent communication

Dec 4, 2021

Fraudulent company street address​

unknown

Fraudulent company city

unknown

Fraudulent company state​

Ohio

Fraudulent company postal code​

unk

Fraudulent company phone number​

855 236-1719

Fraudulent company website URL

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RokuMary-F
Community Moderator
Community Moderator

Re: Scam call wanting money, possible hacking. Live agent needed asap.

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Hi @twiz,

Thank you for reporting this issue to Roku Community!

I have passed along your information to our Support team. They will follow up and assist you via email.

Keep us posted from there if you need additional help.

Regards,
Mary

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twiz
Reel Rookie

Re: Scam call wanting money, possible hacking. Live agent needed asap.

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Thanks, Mary.  I actually got them to reverse the charges on my credit card.  

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