Account, payments & subscriptions

[steve4smith]

Can this also be fixed for the Streaming Stick+ please.

[yarnhog]

Here's it in action: https://v.usetapes.com/tOhu7yZ3MY

Looks like this was the same issue that other players had. https://community.roku.com/t5/Accounts-Billing-Orders/Ultra-4800-on-sale-for-79-99-but-when-you-chec...

Can't find any way to contact support about this that doesn't just result in a runaround in the "choose a support topic" UI.

Bought it anyway because the sale was ending, but any help recouping that extra $10 would be appreciated.

[RokuKariza-D]

Hi @steve4smith @yarnhog

Thanks for bringing this to our attention.

We have escalated this issue and the appropriate Roku team is working on it. Once we got an update, we'll let you know in this thread immediately. 

Your patience and understanding are greatly appreciated. 

All the best,
Kariza

[jcctheboss]

Dear Roku Team,

The price advertised on the product page of the Roku Express 4K+ is $29.99 (on sale from $39.99). However, when I get to the checkout screen, I see the price is $39.99. 

This inconsistency and (I'm assuming) error in pricing is very frustrating for my customer experience, and now, I'm not inclined to purchase this unit right now. Can someone please help me understand what's going on? Is the error on the product page (in which case, the listed price is misleading) or is there an error when I reach the checkout page (in which case, my user experience is confusing).

James

Taken 12:03PM on 8/8/2021

[Adamperala]

The same thing is happening for the Streambar Pro.  

[RokuKariza-D · Accepted solution]

Hey everyone,

We believe that this issue has been resolved. If by chance you are still experiencing it, please let us know so we can look into it immediately. 

Thanks for choosing Roku. Have a great day!

All the best,
Kariza

[RokuKariza-D]

@yarnhog 

Since you were not able to avail of the discount when you checked out your purchase, it may be more effective to get help from our team. You can contact them here: support.roku.com/contactus. They are the best ones to help you out with that matter.

All the best,
Kariza

[yarnhog]

That's what I tried first, but it sends me in circles without providing a direct contact. Do you have a direct contact, such as an email?

[RokuKariza-D]

@yarnhog

Thanks for the response.

Try choosing Questions about my account or billing > Other > Need more help. 

I hope this helps!

All the best,
Kariza

[Adamperala]

You didn’t fix anything on the Streambar Pro.  You just removed the sales price.