Account, payments & subscriptions

[Josephi1]

I am a former subscriber to STARZ via Roku.  I saw an offer to resubscribe to STARZ via Roku for $4.95 per month for the first 3 months, and $8.95 per month thereafter, so I accepted on 3/6/22.  I then received a confirmation email from Roku stating:  "Your offer - 4.99 per month for first 3 month.  Price - After offer ends, 8.99 per month, starting on April 06, 2022."  

The information in the email was contradictory.  Again, I signed up on March 6, 2022 so I should not be charged $8.99 until June 6, 2022.  I immediately sent a message to Roku asking about that, but have not yet received a reply.  Has anyone else had this problem and was it resolved?

[DBDukes]

@Josephi1 

Tagging @Jeremiah-Roku 

If the billing does not go as you expect, you should then go to https://support.roku.com/contactus and enter a Billing issue. However, perhaps @Jeremiah-Roku , @RokuDanny-R , @RokuKariza-D , or @RokuMary-F can help ensure it doesn't get to that point.

[Josephi1]

I called Roku support and spoke to an agent who tried to help me, but it seemed that she didn't have the information available on the system to resolve my problem.  I then did an online chat with another agent who told me that I didn't qualify for that offer because I had previously subscribed to STARZ.  I pointed out to her that I had subscribed about two years ago for a few months then had cancelled it, then reiterated that the offer was a renewal offer and that even the subscription confirmation email stated that my offer was $4.99 per month for three months before reverting to $8.99 per month thereafter, before then stating that I would be charged $8.99 beginning on April 6 instead of June 6.  I did cancel my subscription because I didn't feel very good about how Roku/STARZ was handling the marketing/subscription process.