Account, payments & subscriptions

[sharaydlayfield]

Roku won't take my payment for Peacock after I updated the payment method 

[renojim]

@sharaydlayfield, for those kinds of issues, contact account/payment support at https://support.roku.com/contactus.

[Luveladee]

I am having the same problem. Hope someone can figure out why!

[RokuTakashi]

Hi, @Luveladee 

Welcome!

I understand that you have a payment method concern, and I'm here to help you contact the right support.

The right team will help you with account and subscription issues. To contact our Accounts and Subscription Team, visit Roku support and select the options below.

If you have other inquiries, let us know.

Thanks,
Roku Community Team

[Luveladee]

You have to cancel your subscription and resubscribe

[RokuTakashi]

Thanks for keeping us posted, @Luveladee 

For further assistance on your payment method concern, please reach out to our Accounts and Subscription team. The link has been provided in my previous post.

Thanks,
Roku Community Team