Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Roku Employee
Roku Employee

Re: Roku won’t let me create an account


Thanks for the post.

Please be aware that in order to create a Roku account, per the Roku Terms and Conditions, you must be at least 18 years of age (or of legal age/age of majority in your country).


Danny R.
Roku Community Moderator
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Re: Roku won’t let me create an account

what can I do?

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Community Streaming Expert

Re: Roku won’t let me create an account

@teresadavenport, you need to give us a whole lot more information.  Did you go to ?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Level 7

Re: Roku won’t let me create an account

One of the replies suggested that you make the account in another browser. I did that and that wasn’t enough so I changed my birthday year so I’d be 18 and it began creating my account!
They will also want you to give them your debit/credit card information or something along those lines but before they’ll ask you to create a pin for purchases and adding new channels.

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