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Jess_orlando
Visitor

Roku won’t let me create an account

I’m a new member who just purchased a roku stick and I’m trying to sign up for my account to link the TV. Every time I fill out the first page and hit enter to proceed to the next page an error occurs saying “Unable to process registration” this is really frustrating anyone know what I can do to fix this?

13 REPLIES 13
Chicken
Roku Guru

Re: Roku won’t let me create an account

I'm guessing here but if there's a Captcha robot checker, you have to satisfy the test.  Check the box and answer the question?  I'm pretty sure there would be?
Jess_orlando
Visitor

Re: Roku won’t let me create an account

Yep I did the im not a robot test every time
0 Kudos
atc98092
Community Streaming Expert

Re: Roku won’t let me create an account

Next suggestion is to try using a different web browser. Regardless of your computer OS, there are multiple browsers available. Another option is to clear your browser cache, as something might be caught there. 
Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos
RokuTannerD
Retired Moderator

Re: Roku won’t let me create an account

@Jess_orlando 

Did using a different browser clear up the problem, or are you still running into this issue? Feel free to PM me if you need more help!

Thanks,
Tanner
0 Kudos
Sunrise123
Newbie

Re: Roku won’t let me create an account

How do I get pass the I’am not a robot letter question   

keeps saying I have entered the wrong letters 

0 Kudos
Carson10
Newbie

Re: Roku won’t let me create an account

Although it doesn't say that this was the problem but it may be that your'e not 18. Meaning the birthday is too young. Try changing the year to make yourself older.

Worked for me after I changed the year of birth

baseball
Newbie

Re: Roku won’t let me create an account

I put in the number to account it keeps telling me ilts incorrect

0 Kudos
RokuDanny-R
Retired Moderator

Re: Roku won’t let me create an account

@baseball 

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
enriley104
Newbie

Re: Roku won’t let me create an account

For anyone who is having this issue, as I did, if you put your age in as under 18 it will not accept it. Just change your year of birth to make yourself 18 and it should fix it.