Account, payments & subscriptions

[Gusbaker]

I purchased a Roku Ultra through the Roku website back in November when they were on sale. I was displeased with the unit (it had bad/low sound) so I sent it back for a refund. Roku received it on January 6 of this year, and I have yet to get a refund.

The only way I see to contact them is through e-mail and they just keep telling me they'll "ask their billing department". 

Is there any hope of me getting my money back from these scammers?

[RokuMary-F]

Hi @Gusbaker,

Thank you for following up.

The team is hard at work in investigating the issue, rest assured that we'll send the update via email once we have it.

Thanks,

Mary

[Gusbaker]

I hope you have it in the next couple days, I'm preparing to file a fraud charge against you with my bank.