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MAMAG11
Reel Rookie

Roku's refund policy sucks

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Am I the only one who thinks roku's refund policy is a bunch of BS?

I was charged for an app that I don't use and now I can't be refunded because roku's policy is once a purchase is made it's absolutely final. Anyone else experiencing these problems.?🥺🤬🤬🤔🤷

1 Solution

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RokuKariza-D
Roku Guru

Re: Roku's refund policy sucks

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Hi @MAMAG11

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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15 REPLIES 15
HDMIGuy
Roku Guru

Re: Roku's refund policy sucks

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Almost all apps from any provider have no refund policies.  Roku is no different than nearly everyone else.  Many apps have free trials so you can test the app.

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DBDukes
Community Streaming Expert

Re: Roku's refund policy sucks

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@MAMAG11 

Amazon does have a limited time where you can return a movie, and it's an easy process. Apple has a limited time where you can return a movie, but it's a more involved process. I've never used a Google return.

For apps, Apple's is the same: limited time to initiate a return, with online forms and such to fill out. Or it was, I haven't gone through it, but I read about it some time back. I've never tried to return an app from Amazon or Google either, and I haven't researched it.

Are you talking about an app? A subscription? A purchase of a movie? What?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

RokuKariza-D
Roku Guru

Re: Roku's refund policy sucks

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Hi @MAMAG11

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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MAMAG11
Reel Rookie

Re: Roku's refund policy sucks

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Yeah Right 🤬 waste of time to contact account and billing. They never even responded to my email. I wasn't even acknowledged. Like I stated before roku's refund policy sucks big time. I think it's a bunch of BS I was charged for an app I do not even use let alone know what it is. But yet nobody at Roku wants to help me f Roku.

Strega
Roku Guru

Re: Roku's refund policy sucks

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It sounds like you may need to add a PIN to your account to keep the kids from subscribing you to things.

https://support.roku.com/article/220128567

And/or, if you don't pay for anything through Roku, consider removing your payment method.

Larisha
Channel Surfer

Re: Roku's refund policy sucks

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Yes. I ordered Disney plus. It never worked. Roku refuses to refund me because I got refund from being charged for a cancelled subscription. I'm contacting the better business bureau Roku thief 

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Larisha
Channel Surfer

Re: Roku's refund policy sucks

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Billing did not help. Billing states they can't process the refund or fix my channel and to dispute at the bank. I'm contacting the better business bureau 

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Larisha
Channel Surfer

Re: Roku's refund policy sucks

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I subscribed to an app I never got to see and Roku kept my money. And the wait time is ridiculous 

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HDMIGuy
Roku Guru

Re: Roku's refund policy sucks

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@Larisha Did you try to access Disney Plus through the Roku channel as suggested?  Posting on multiple threads is not helpful.  Almost all subscriptions from any source are nonrefundable.  If you are having a problem with subscriptions that you did not intend to order login to your Roku account on a computer or phone and set a pin to make purchases.  

 

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