Account, payments & subscriptions

[MAMAG11]

Am I the only one who thinks roku's refund policy is a bunch of BS?

I was charged for an app that I don't use and now I can't be refunded because roku's policy is once a purchase is made it's absolutely final. Anyone else experiencing these problems.?🥺🤬🤬🤔🤷

[HDMIGuy]

Almost all apps from any provider have no refund policies.  Roku is no different than nearly everyone else.  Many apps have free trials so you can test the app.

[DBDukes]

@MAMAG11 

Amazon does have a limited time where you can return a movie, and it's an easy process. Apple has a limited time where you can return a movie, but it's a more involved process. I've never used a Google return.

For apps, Apple's is the same: limited time to initiate a return, with online forms and such to fill out. Or it was, I haven't gone through it, but I read about it some time back. I've never tried to return an app from Amazon or Google either, and I haven't researched it.

Are you talking about an app? A subscription? A purchase of a movie? What?

[RokuKariza-D · Accepted solution]

Hi @MAMAG11

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[MAMAG11]

Yeah Right 🤬 waste of time to contact account and billing. They never even responded to my email. I wasn't even acknowledged. Like I stated before roku's refund policy sucks big time. I think it's a bunch of BS I was charged for an app I do not even use let alone know what it is. But yet nobody at Roku wants to help me f Roku.

[Strega]

It sounds like you may need to add a PIN to your account to keep the kids from subscribing you to things.

https://support.roku.com/article/220128567

And/or, if you don't pay for anything through Roku, consider removing your payment method.