Account, payments & subscriptions

[Scutter]

I have a charge on my card for 'Roku for Disney' for $85.79 and I didn’t authorize it. I do have a Disney + subscription but it’s directly through Disney – not Roku. What should I do?

I don’t want to keep being charged and also want to be refunded. I tried chatting with a rep online and the link would not work. I also tried sending an e mail to Roku and kept getting an error message. Any thoughts?

[makaiguy · Accepted solution]

@Scutter 

Be aware that scammers can call their bogus charges anything they like.  If the description says it's from Roku, that is no guarantee that it actually IS from Roku.

To check if you have any active subscriptions billed through Roku, log into your account at https://my.roku.com.  Click on 'Manage your subscriptions'.  If you find that you are subscribed to Disney Plus through Roku, you can unsubscribe to it (and any other channel subscriptions) from there. Doing so will stop it from generating more Roku charges.

[Scutter]

@makaiguy  I logged into my Roku and it says I have no subscriptions now what do I do?

[makaiguy]

What would you do if a bogus charge came in saying it was from "Bubbs's Porn Mart"?  I don't know about you, but I'd contest it with my charge card company.

[Strega]

You can try calling them.  I know some people end up with more Roku accounts than they realize so they may be able to figure something out.  Otherwise, as @makaiguy suggested, it may be a job for your bank.

By the way, I assume you've already checked that the account all of your roku(s) are connected to is the one you just checked for subscriptions.