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Roku express will not reset

I have a Roku express model 3930x.  It reset itself in the middle of a movie and is just sitting at the bouncing Roku screen.  Power is from the wall and I am using the provided HDMI and USB cables.  I tried a factory reset and it is still bouncing.  I have power cycled, factory reset and hooked to a different TV.  Please help.  I am on vacation and planned on this device being a big part of my relaxation on the trip.

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Community Streaming Expert

Re: Roku express will not reset

When you tried the factory reset did you hold in the reset button for no less than 30 seconds with the power connected to the Roku?

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