Account, payments & subscriptions

[xtina]

I ordered a Roku this morning and I never got a confirmation email, it’s not in my spam, and when I go on roku’s website and try to look up my order with the order number I got on the screen right after I ordered, it says, “We're sorry but we found 0 orders matching the above criteria. Please verify the order number, email and billing zip code and try again.”

[RokuIrene-S · Accepted solution]

Hi @xtina

Welcome to the Roku Community!

I can see that you've been in contact with our support team, we would recommend continuing to work with them regarding your order status.

We appreciate your patience with this matter!

All the best,
Irene