Hi, @Tam04
Welcome!
Sorry to hear about the unauthorized charges on your account. We're here to help.
To cancel a subscription, follow the steps below:
- Go to my.roku.com/subscriptions.
- Under Active subscriptions, select the subscription you want to cancel. These are only subscriptions through Roku. See the following for how to manage other types of subscriptions.
- Select Manage subscription and then select Turn off auto-renew. Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.
- After canceling your subscription, you'll continue to have access to it until the end of your current billing cycle.
For further assistance, you can reach out to our Accounts and Subscription team here at: Roku Support
Hope this will be addressed soon.
Thanks,
Roku Community Team.
Takashi O.
Roku Community Moderator
