Account, payments & subscriptions

[RokuKariza-D]

Hey @bdubs420

Thanks for the post.

To contact our Support team, I'd recommend following the instructions I provided above. You'll see a Need more help button there, and you'll be able to contact them from there. 

I hope this helps!

All the best,
Kariza

[lonelygirl0274]

I get charged for Roku and I shouldnt be. They take 7.41 from my credit card. this is the same as what I pay for Hulu. Why do they take charges every month for Roku?

[renojim]

@lonelygirl0274, check your subscriptions at https://my.roku.com/account/subscriptions .  If you have more than one Roku device ensure they're linked to the same Roku account by checking the email address that's displayed under Settings->System->About on each one.  If no subscriptions are shown the charge is most likely not coming from Roku.

[Ruptect-008-121]

Hello 

until recently, dropping of espn I had no complaints but I still got charged for something, ESPN+ , yet still can’t view because you are having a contract squabble. Now does that seem ethical to charge a customer for something that they can’t view?! I’ve since took the espn off today but I’ve already been charged $9.99. I’m a seventy years old disabled veteran widower on a fixed income and $9.99 a big deal to me. Thank you 

John R. Schou

PS I’m very familiar with state of Florida laws as I’m also a Florida retired deputy.

[HDMIGuy]

@Ruptect-008-121 The contract dispute between Disney and Spectrum has no effect on your ESPN+ subscription.  You do access ESPN+ through the ESPN app and can view ESPN on the same app if you have a TV provider.  If that provider is Spectrum you will not be able to access ESPN from the app but will be able to access ESPN+ which is what you are paying $9.99 for.  If you have a provider other than Spectrum the current dispute has no affect on your ESPN app.