Account, payments & subscriptions

[Iona-D]

You need not jump through hoops every month to enjoy the programming that's rightfully yours.  Do as I've always have done.  I keep my paid subscriptions SEPARATE from any third party management, including Roku.  I have now only have Paramount +, Kanopy, and Hoopla in use right now.  I decided to drop Peacock.  Easy peasy with no going through Roku at all.  I only go through the app service's website directly and their call center if I need to.

[customer8000]

I’ve been charged wrong fully for channel 816 and CBS interactive I have no existing channel subscriptions with Roku. I need this matter fixed immediately 

[RokuKariza-D · Accepted solution]

Hi @customer8000

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[Mi5]

You guys take forever to call back I made the complaint on 8/7 and still nothing . You claim that your team is investigating. Why is it taking so long!

[RokuKariza-D]

Hello @Mi5

We do apologize for the inconvenience this has caused you.

Since you were in recent contact with our Support team, we would recommend continuing to work with them to resolve the issue you are experiencing. They would best be able to assist you moving forward.

Thank you for your understanding.

All the best,
Kariza

[Mdharper1102]

Please cancel/ remove the starz channel from my roku account!!!

[RokuKariza-D]

Hey @Mdharper1102

Thanks for the post.

Regarding your concern, we would recommend reaching out to our Billing team. You can check my post above to know where you can contact them.

We appreciate your understanding.

All the best,
Kariza

[waireh]

Thanks for the advice.  I was charged for a free trial which I canceled in ample time and now I'm wondering if I'll continually get charged.  When I go to ROKU they don't show the subscription and when I go to Sundance Now, they refer me back to ROKU where I subscribed to Sundance Now.   I'm would love to show up at both of their offices.

[RokuKariza-D]

Hi @waireh

I hope you're doing well.

For your billing concern, it'll be best if you reach out directly to our Billing team. They are the best ones to assist you with that matter. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu.

Thank you for your understanding.

All the best,
Kariza

[bdubs420]

It is ridiculous and Roku support is nearly impossible to contact. This seems like class action level of charges that people are receiving. You can find these complaints all over the internet.