Account, payments & subscriptions

[Troyo0810]

I purchased a roku tv from someone a few months ago and i just recently decided to try to watch something other than netflix and youtube. I cant download any subscription because it seems someone else already had it set up. Is there anyway i can delete the previous info and put my own since I've purchased it from them?

[Tivoburkee · Accepted solution]

You need to do a factory reset, after set up your own account and then sign back into each app again. If you have access to the menu:

 settings> system> advanced system settings> factory reset> follow prompts

[JOSEPH12bobuio]

NEED TO REMOVE OLD CREDIT CARD AND ADD NEW ONE

[renojim]

@JOSEPH12bobuio, https://my.roku.com/payment/account

[RokuMary-F · Accepted solution]

Hi @JOSEPH12bobuio,

Welcome to the Roku Community!

You can update your payment information from your device or by signing into my.roku.com. 

Update credit card details from your Roku device

1. Press Home  on your Roku remote
2. Scroll and select Settings
3. Select Payment method and continue to one of two options
    
   1. Update payment method. Update your existing credit card information, such as expiration date.
      
      
       
   2. Add payment method. Add a new credit card to your Roku account.
      
      
       
4. Enter your payment information in each field as it appears on your credit card.
   
   
    
5. Select Save card

• Note: To add a PayPal account, go.roku.com/pay and sign in if prompted. Get help signing in if needed.

Update payment information on your account

1. Go to my.roku.com on your computer or smartphone
2. If prompted, sign in to your Roku account. For help signing in, learn what to do if you have forgotten your email address or password.
3. Click or tap the Update under the Payment method
4. Complete all required fields and click Save

For full information on this, you can take a look at this link: How to update Roku® Pay and change your Roku account payment method | Official Roku Support

Hope this helps! Let us know if you have any other concerns.
 

Best regards,
Mary