Account, payments & subscriptions

[Rustyf7]

My roku account has been hacked and my email has been changed.  I need some assistance before this person starts making charges on the credit card attached to that account.

[makaiguy]

Are you still able to log into your Roku account at https://my.roku.com using the email address shown via Roku menu path Settings/System/About?  If so you can 1) Change your password to one known only to you, 2) change your email back, and 3) set a PIN and require it to be used to incur any charges.

[StreamerUser]

@Rustyf7 

If what @makaiguy  suggested doesnt work for you, call Roku Customer Service directly:

(816) 272-8106 choose option 1 (Accounts/Billing)

[1217Jaguar]

I believe my account has been hacked into 

[RokuKariza-D]

Hello @1217Jaguar

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[1217Jaguar]

I’m going to have to report this seeing’s how ROKU doesn’t want to do anything about it. 

[RokuDanny-R]

@1217Jaguar 

Thanks for the follow up.

Please see @RokuKariza-D's reply for further assistance.

Thanks,
Danny