Account, payments & subscriptions

[raharris11]

My Roku 4's remote is not well, so instead of buying a replacement I thought I would take advantage of the offer shown on my home page on my device to buy an Ultra for $69.99.  I clicked on the spot to have the offer e-mailed to me.....probably 7 or 8 times.  Still no e-mail, and yes...I have checked my spam folder.  So I went to the website and after searching around I found out how to get the offer there (www.roku.com/upgrade).  So I clicked to get the offer and it put a button up to check out for $69.99.  I click on that to go my cart to check out, and am told my cart is empty.  I tried it multiple times.  Boy, is this frustrating!  Anybody ever been able to redeem this offer?  Want to share the secret handshake???  🙂  Thanks for any help available....

[Michelle3]

I’m guessing you don’t have enough money on your account.  You could probably buy another Roku for a cheaper price than what was suggested to you.

~ Jordan

[raharris11]

Not quite sure what you mean about having money on my account...purchases are just charged to the credit card I have on file.  Anyway, I tried loading the website on my phone and it showed an item in my cart.  I clicked on it, and again it said it was empty.  I think I hit the back button on my phone and it showed up!  Weird.  Anyway, I ultimately was able to complete the purchase...oy.