Account, payments & subscriptions

[varunreddy]

Hi I've subscribed with Mplayer on my roku tv and while trying to continue it is popping with your subscription could not be completed but in the subscription page it is showing that ive that premium subscription can you please help me with this.

Thank you.

[RokuHaz-M]

Hi @varunreddy 

Thanks for reaching out!

I understand your concerns about the subscription prompt on MPlayer for your Roku TV. Here are some troubleshooting steps that may help resolve the issue:

• Go to the Home screen.
• Highlight the MPlayer app.
• Press the star (*) button.
• Update app."

Once the app has been updated, please perform a System Restart. 

Let me know how it goes!

Best,

The Roku Community