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wendland
Newbie
‎03-18-2021 06:06 PM

Roku Stick + promotion purchase failed

I tried to upgrade to a streaming stick plus for $35 through My Offer on my Roku home screen. I tried for 2 days and the purchase did not go through and now I can't find the offer. Can someone help me complete the purchase?

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3 REPLIES 3
renojim
Community Streaming Expert
‎03-19-2021 12:49 AM

Re: Roku Stick + promotion purchase failed

Does it show up here:  https://my.roku.com/upgrade/

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DDeBruhl
Newbie
‎03-19-2021 08:04 PM

Re: Roku Stick + promotion purchase failed

Same thing happened with me when I tried to order the Premier special for $19.99.  I tried three times but it doesn’t go through. It just takes me back to my shopping cart 🤷🏻‍♀️

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RokuMary-F
Community Moderator
Community Moderator
‎03-22-2021 10:27 AM

Re: Roku Stick + promotion purchase failed

Hi @DDeBruhl,

Thanks for the post.

Try to reload the web browser or use a different one to access https://my.roku.com/upgrade/. Do you have a computer you can access the website with?

For further assistance with account and order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Thanks,

Mary

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