Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku Premiere+ Has Decided that I am a Guest

A few days ago my Roku Premiere+ decided that it didn’t know who I was and began treating me as a “guest.” I wasn’t sure what that was but in this mode it did not seem to remember channels I added, suck as Netflix, and became less and less useful.

There were no “upset conditions” like power failures that I am aware of or problems with the autopay setup. I did leave the whole system (AV Receiver, TV, Roku box powered up all night around the time this started. I tried to reestablish myself as an existing customer using the Roku box and remote control to sign onto my Roku account. That’s was got me to be treated as a “guest” as opposed to basically doing nothing.

What happened and how do I fix it?

0 Kudos
Community Streaming Expert

Re: Roku Premiere+ Has Decided that I am a Guest

It's hard to say what happened.  Could your Roku be in guest mode?  Is it your email address that shows under Settings->System->About?  If you check your account at and scroll down to "Linked devices" is your device listed?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos