Hello @Cjsammonsbarber
Thanks for posting here in the Community!
You can try cancelling your HBO Max subscription directly on your TV screen. To do this, follow the steps below:
- Press the Home button on your Roku remote.
- Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
- Press the Star button on your remote to open the options menu.
- Select Manage subscription to view the renewal date and access additional options.
- To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
- When prompted, select Cancel subscription. Roku will display a message confirming cancellation and your last day of access.
- Select Done.
If still no dice, get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.
All the best,
Kariza
Kariza D.
Roku Forum Moderator
