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Roku Pay doesn’t show HBO Max subscription

I currently subscribed to HBO Max through “Roku Pay” but it doesn’t show my subscription. I would like to cancel it but it is not shown.

Roku Guru

Re: Roku Pay doesn’t show HBO Max subscription

Hello @Cjsammonsbarber

Thanks for posting here in the Community!

You can try cancelling your HBO Max subscription directly on your TV screen. To do this, follow the steps below:

  1. Press the Home button on your Roku remote.
  2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
  3. Press the Star button on your remote to open the options menu.
  4. Select Manage subscription to view the renewal date and access additional options.
  5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
  6. When prompted, select Cancel subscription. Roku will display a message confirming cancellation and your last day of access.
  7. Select Done.

If still no dice, get help from our Billing team. You can contact them here: then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,

Kariza D.
Roku Forum Moderator
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